Privacy Policy

At Mvolo, your privacy is a top priority. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, interact with our services, or make purchases through our EU website. By using our website, you agree to the terms outlined in this policy.

1. Information We Collect

We collect and process the following categories of personal data:

  • Personal Identification Information: Name, email address, phone number, billing/shipping address, and payment details.
  • Account Details: Login credentials if you create an account.
  • Device and Usage Information: IP address, browser type, device information, and browsing activities via cookies and similar technologies.
  • Communication Data: Information provided when you contact us via email, forms, or customer service channels.

2. How We Use Your Data

We process your personal data for the following purposes:

  • To fulfill your orders and deliver products.
  • To provide customer support and respond to inquiries.
  • To improve our website, products, and services.
  • For marketing purposes, such as sending promotional emails (with your consent).
  • To comply with legal and regulatory requirements.

3. Legal Basis for Processing

We process your data under the following legal bases:

  • Contractual Obligation: To process your orders and deliver products.
  • Legitimate Interest: To improve our services and manage our relationship with you.
  • Consent: For marketing communications, where required.
  • Legal Compliance: To meet EU legal obligations.

4. Data Sharing

We only share your personal data when necessary and with trusted third parties:

  • Payment processors to facilitate transactions.
  • Shipping companies to deliver orders.
  • Service providers for website hosting, analytics, and marketing support.
  • Legal authorities, if required by law.

We ensure all third parties comply with GDPR and process your data securely.

5. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience. These cookies may collect data about your preferences, device, and browsing behavior. You can manage or disable cookies through your browser settings.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

  • Account and order information: Retained as long as your account is active or required for legal compliance.
  • Marketing data: Retained until you opt out.

7. Your Rights

As an EU resident, you have the following rights under GDPR:

  • Right to Access: Request a copy of your personal data.
  • Right to Rectify: Correct inaccuracies in your data.
  • Right to Erasure: Request deletion of your data, where applicable.
  • Right to Restrict Processing: Limit the use of your data in certain cases.
  • Right to Data Portability: Receive your data in a transferable format.
  • Right to Object: Withdraw consent or object to data processing.

To exercise these rights, contact us at privacy@mvolo.eu.

8. Data Security

We use industry-standard measures to protect your data from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Changes to This Privacy Policy

We may update this policy periodically. Significant changes will be communicated via our website or email. Please review this policy regularly to stay informed.

10. Contact Us

For questions or concerns about this Privacy Policy, or to exercise your rights, please contact us at customercare@mvolo.eu or through whatsapp on +31649771098

Waar wij voor staan

  • Gebaseerd op wetenschap

    Onze producten zijn ontwikkeld op basis van betrouwbaar onderzoek. We gebruiken zorgvuldig gekozen lichtgolven die aantoonbaar effect hebben op het lichaam.

  • Voor iedereen

    We maken producten die eenvoudig te gebruiken zijn. Voor thuis, op het werk of onderweg. Iedereen verdient de kans om zich beter te voelen.

  • Met aandacht voor de wereld

    We kiezen bewust voor materialen en productieprocessen die zo duurzaam mogelijk zijn. Gezondheid stopt niet bij je lichaam, het gaat ook om de wereld waarin je leeft.

  • Samen bereik je meer

    We bouwen aan een netwerk van gebruikers, experts en therapeuten. Door ervaringen te delen en samen te leren, maken we onze producten steeds beter.

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Bij Mvolo draait het om mensen. We horen dagelijks verhalen van klanten die zich weer vrij kunnen bewegen, beter slapen of zich energieker voelen. Dat is waar we het voor doen.

Of je nu herstelt van een blessure, kampt met stress of simpelweg meer uit je dag wilt halen, Mvolo helpt je om weer in balans te komen.

Bekijk onze producten